As with many companies, Parafix’s administrative systems had grown over the years to plug gaps and fill new needs. As well as the main ERP, many departments had their own, stand alone, databases as well as manual processes.
The result was that, although individuals knew what was going on in their own area, they had little visibility of what was happening elsewhere within the company. There was also a need to physically transport documents from one office to another.
It was decided that a more joined up approach was needed and, with the help of I.T. partners Panacea Ltd., IBM’s Websphere™ software was installed. This provides a web-based portal that enables people from all departments to easily see what stage a customer’s order has reached and who, currently, has responsibility for it.
Customer orders are scanned into the computer by our Customer Services team as soon as they are received and are available to view immediately by all. There is also a central repository for controlled documents.
All of this has reduced the amount of time before an estimated delivery date can be advised to the customer and also cut out the potential for orders to be mislaid somewhere in the system. More efficient for us…better service for our customers!